Refund and Returns Policy

Refund, Cancellation & Returns Policy

Most of our jewelry is custom-made for you. Silver is purchased at the market rate on the day of your order, and each piece is handcrafted to your design and size. Because of this, custom orders follow different terms from ready-to-wear items.

1. Ready-to-Wear (925 Silver) Items

• You may request a return or exchange within [7] days of delivery.
• The item must be unworn, unaltered, in original packaging, and accompanied by your invoice.
• Resized, engraved or sale items are not eligible.
• Return shipping is paid by the customer.
• Approved refunds are sent to your original payment method within [7–10] working days of inspection.

2. Custom & Made-to-Order Jewelry

Custom pieces are made specifically for you and cannot be resold as they are. Once delivered, they cannot be returned, except for a manufacturing defect or wrong item (see Section 6). You may cancel before delivery, subject to the charges below.

3. Cancellation Charges by Production Stage

• Stage 1: Order confirmed, no work started: full refund, minus payment gateway/bank charges (if any).
• Stage 2: Design, measurements, 3D/CAD or sample approved: [10%] of order value.
• Stage 3: Silver/materials purchased, casting started: [40%]
• Stage 4: Carving, stone setting, assembly: [60%]
• Stage 5: Polishing, plating, engraving, quality check: [80%]
• Stage 6: Completed, packed or dispatched: non-refundable, as the piece is made exclusively for you.

4. What the Deduction Covers

The deduction covers materials (silver and stones) purchased for your order, labor already completed (design, casting, setting, finishing), engraving or customization, and any shipping or payment charges already paid. A written cost breakdown is available on request.

[Optional] If the silver in a work-in-progress piece can be melted and reused, its value, after melting loss, will be credited back to you.

5. How to Cancel

Message us on WhatsApp or email puresilverjewelscom@gmail.com with your order number. Within [24 hours] we will confirm your order’s current stage, the deduction, and your refund amount in writing. Cancellation is final once you accept this amount. Refunds go to your original payment method within [7–10] working days.

6. Defective or Wrong Item

Contact us within [48 hours] of delivery with clear photos or an unboxing video. We will repair, remake or refund at our discretion.

7. Shipping

Return shipping is paid by the customer, and the original shipping fee is non-refundable. For valuable pieces, please use a trackable, insured service; we are not responsible for items lost in transit.

8. Silver Rates

Prices change with silver market rates. Refunds are calculated on the amount you actually paid, not on current rates.

9. Need Help?

Email puresilverjewelscom@gmail.com or WhatsApp +92 333 3028427.